Terms and Conditions

1. Introduction

Welcome to Duveri. By accessing this website, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Eligibility & Account Security

To use our services, you must be at least 18 years old or under the supervision of a parent or legal guardian. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your device. You agree to accept responsibility for all activities that occur under your account.

3. Product Information & Pricing

Duveri strives to be as accurate as possible in product descriptions. However, we do not warrant that product descriptions or other content are error-free. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

4. Ordering & Payments

All orders placed through the website are subject to acceptance by us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. Payment must be made through our authorized payment gateways. By providing payment information, you represent and warrant that you have the legal right to use the chosen payment method.

5. Shipping & Delivery

Shipping costs and delivery timelines vary based on the destination. While we aim to deliver within the estimated timeframe, delays may occur due to unforeseen circumstances. Risk of loss and title for items purchased pass to you upon delivery to the carrier.

6. Return & Refund Policy

At Duveri, customer satisfaction is our priority. Please read our return policy carefully:

• Eligibility: Returns are accepted only if the product is damaged, defective, or incorrect upon arrival.
• Condition: Products must be returned in their original packaging, unopened, and unused.
• Timeframe: You must initiate a return request within 48 hours of receiving the product.
• Process: To initiate a return, contact us at info@duveri.com with your order number and photos of the issue.
• Refunds: Once the returned item is inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method or as store credit.

7. Intellectual Property Rights

All content included on this site, such as text, graphics, logos, images, and software, is the property of Duveri or its content suppliers and protected by international copyright laws.

8. Limitation of Liability

Duveri shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Duveri has been advised of the possibility of such damages.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Bangladesh, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

10. Termination

We reserve the right to terminate your access to the website without notice if we believe you have violated these Terms and Conditions.

11. Changes to Terms

Duveri reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new Terms and Conditions.